Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Saturday, October 13, 2012

The Witches's Marketing Secret


 
 
Helloo0O Ladies and Gentlemen!

Welcome back to another week at Graceland Ontario, where you research the success lessons of Elvis Presley so to better YOUR life. Today, as promised, we're going to dive straight into our Halloween series with our second October post, symbolism and marketing at Halloween.

 

Now, for anyone, one of the big rules of winning boils down to this: 'You ain’t nothing if you ain’t marketable'. I mean, it's true. Whether you're a big corporation like Wal-Mart or McDonald's with your trademarks, a band with your emblem or simply an individual, like Elvis, with sideburns and a jumpsuit, symbols are the way you get across; everyone who's successful has some trademarks. Maybe not intentionally, people just noticed them overtime and attributed them as trademarks of a person or company, like linking the way someone does their hair to a person. But once they've become that person's trademark, the person gets linked up when someone mentions it. It's like in my country of Canada we have this politician, the son of one of our notable Prime ministers, called Justin Trudeau. He, like me, has curly brown hair and is relatively young and handsome. So, when people see my handsome face, they say 'you look just like Justin Trudeau!' Trudeau's coined those trademarks as his own, largely unintentionally, yet even I, as a regular guy, become advertising for him. And that's why people have trademarks - to remind others of who they are. And, better yet, to use those trademarks to make money.

 

Let's look at Halloween. Items like Jack O Lanterns, witches, vampires, ghosts, ghouls, graveyards, etc. make Halloween a store owner's dream. And the best part − those symbols, trademarks of the season, can be added to essentially anything (like how the MGM film The Wizard of Oz starred the Wicked Witch of the West). Bedding, clothes, movies, food… you name it and a symbol, when distinctive enough, can be supplemented. People see those symbols and it reminds them what time of year it is. And then, they spend money on it. Unfortunately for everyone who creates Halloween stuff, there isn't one sole copyright holder for all those items - a lot of the ideas are public domain so anyone can make money off it. If, on the other hand, one person holds the rights for all of it, like Warner Brothers does for everything based off the movie Casablanca, starring Humphrey Bogart and Ingrid Bergman, that one company (Warner Brothers in Casablanca's case, or Elvis Presley Enterprises for Elvis) makes a fortune off merchandise and books. It doesn't take much either - simply a likeness to Humphrey Bogart could become fair game for a lawsuit. For Warner Brothers and other film and music companies, trademarks are a goldmine others often never see.

 

Elvis had the same thing − a brand and trademarks. The poses, the jumpsuit, the hair, the sideburns can be added to anything to move it from a plain piece of nothingness, sold bottom price at any street market, to an Elvis item. Get official permission from Elvis Presley Enterprises and you can charge top dollar for your ‘Official’ Elvis Presley merchandise (all royalties being paid to EP Enterprises). The symbols and stances, the looks and logos Elvis created during his lifetime might make more money now than even his music does. Music has to be listened to and enjoyed depending on a person's taste - anyone can buy a cool Elvis clock.

 

And besides, people feel a likeness with a symbol. Sure, you've never bought an Elvis clock before or a Jack o' Lantern and you might have been apprehensive if a vacuum salesman had tried to sell you a cut-price cleaner at your door. But when you see something familiar, with a Halloween symbol or, perhaps, Elvis symbol, your guard goes down a bit. You were brought up with this, like Christmas pudding, and despite your unfamiliarity with the brand, it looks and reminds you of something you had in the past, something safe. And your security, false as it might be but brought about by the packaging of a product, might lead to a sale you'd never have been pushed into had it been plain.

 

So, what's the point?

Get with the season! Halloween and Elvis are only two of a billion different examples of how symbols can be used to make money. The symbols can be used to create merchandise for your particular brand, or a brand you want to use on your work (make sure you've got the copyright owner's permission... you don't need any Warner Brothers pattern lawsuits on your back). Also, the addition of a symbol, when familiar to a customer, can lower a customer's apprehension about a product. They recognize the symbol and therefore feel a little closer to the product than if it had been blank and from a random company. 

 

And if you don't have any symbols, any witches to paste on, this would be a great time to start designing some. The symbols you create now can be used forever and create a common thread among all your work. Even when others use your symbols (as they use Elvis’s logos), they’ll have to pay you for the rights. Then, as you build up a customer base (if you don't already have one), people start getting attached to your brand. They feel they're part of something, like Elvis fans do when they visit the real Graceland. And when people start feeling they're part of something, they get the old family security feeling. And people who feel secure are more likely to pay you for it. Nice!.

 

Elvis's Lessons:

Both Halloween and Elvis use symbols to get people to recognize them. The recognition makes them less apprehensive about buying because they feel a familiarity with the product - not because of the ACTUAL product but because of the symbols on it. The less apprehensive they are about buying, the easier it is to sell your product to them. Besides, when these symbols are licensed to you, as all Elvis's symbols are licensed to Elvis Presley Enterprises, you stand the chance of making royalties even when someone else makes something but sticks your face on it. Furthermore, it's free advertising every time someone recognizes someone else's work looking like yours. They say, "hey that looks like a *whatever*" and your name spreads all the more. Symbolism is important for marketing at Halloween. It's important for the people at EP Enterprises. Perhaps it's time for it to become more important to YOU.

P.S. Leave a comment, if you dare! Just kidding - love to hear what your opinions on this post are.


If you liked this post, you might also like these other FR.EE Graceland Ontario posts:

Thursday, July 12, 2012

He Who Does Not Sympathize, Loses...

Helloo0O Ladies and Gentlemen!

Welcome back to Graceland Ontario where, per usual, we will be looking at the success lessons taught by the King of Rock ‘n’ Roll and see how we can use them to revitalize your life! Today, we will be talking about the benefits of sympathy when you give it and the anger it’ll bring you if you don’t.

If you’re a news bug, you may have read about the ongoing tuition riots taking place in Montreal, one of the biggest cities in my country of Canada. Since at least February, there’s been students protesting about the province’s idea to increase tuition 75% for Quebec (that’s a Canadian province, all you out of country-ers) students.

First off, I’m glad I don’t live near Montreal… it seems to have gotten pretty nasty. Secondly, I’m not going to support or condemn the riots… my opinion isn’t the point of this article (though, if you’d like to discuss it with me in the comments section below or by email at alexghilson@gmail.com, I’d be glad to).

What we are going to talk about is an event these riots spurred in a history class while I was present…

The teacher, one of those fellas (he’s a good chap) who likes tying past issues to present ones, asked the class what they thought about the riots. Some had heard, others hadn’t. He showed a news report discussing the event and one of the issues that came up (what condemners of the protest are using for fuel) is Quebec has one of the lowest tuition costs in Canada. In fact, my province (and the kids’s province) of Ontario presently has one of the highest tuition costs.

This was a Grade 12 class. In Canada, that’s your final year of high school, the one before university (if you’re heading there). So, the rise of Quebec’s tuition costs and the riots surrounding them didn’t make that class too understanding. It actually made some mad.

“Why are they complaining when we’ve got it so much worse!?”

“They just need to stop being lazy and get a job!!!”

“It’s just an excuse to wreck havoc… and it makes university students look bad!”

After the riot bashing, the teacher brought a question to the class−

“How would you like it if someone hiked your tuition and said those things to you?”

You can imagine the change of tune.

“But we’re different! We spend more already!”

“I’d get in even more debt.”

Now, as I said before, I’m not supporting or condemn anything. But what I am saying is a lot of people do condemn, often without thinking about the impact of their comments. Does that mean you should agree with the riots? Hell no. But every time you make a public opinion regarding a hot issue, like riots, rights or abortion, you have to expect you’re going to tick somebody off.

“But others condemn? Why shouldn’t I? I don’t care who I tick off!”

Well you should. You are your own advertiser, your best advertiser. Everything you say that’s good gets people wanting you and leading you to success, everything that’s bad will tick people off. And when you tick somebody off, they don’t want to be you customer.

Now, imagine that class had been a company producing university books. Imagine any one of the people in that class had been recorded, legally or not, publicly or not, making one of those condemning comments and those students in Quebec heard. That’s right − that company would be filing for bankruptcy before they could compose an apology.

Turning to our friend the king, Elvis was asked by a reporter in the pre-interview before his Madison Square Garden show in 1972, “You were in the Army and were drafted. What is your opinion of war protesters? And would you today refuse to be drafted?”

What did the king reply? − “Honey, I’d just soon to keep my own personal opinions about that to myself… Cause I’m just an entertainer and I’d rather not say.”

Whether it was because of his manager, Colonel Tom Parker, or simply his own discretion, Elvis took a really great opportunity to make a lot of people mad at him and shut it down. If he’d disagreed and condemned war protesters, he would have kept all his fans from the 50’s who were grown up and conservative at the time but he would have lost all his young fans. If he’d done the opposite, he would have lost his 50’s fan base (his customer base) and would have impressed the young kids.

It’s not that you shouldn’t have an opinion but you’ve got to watch it − the kids in that history class would have offended themselves if they’d later gone to a university with hiking tuition that they wanted to protest.

After all, as one of them said, “They just need to stop being lazy and get a job!!!”

Meanwhile, they’d have alienated everyone (customers included) who took the brunt of their harsh words. Remember: everyone’s a customer, and everyone’s a lead. You need to be comfortable with yourself and your opinions but if it’s not going to do any good spurting it out then don’t − you might save yourself a lot of grief.

Elvis’s Lessons:

It’s not wrong to have opinions and to feel strongly about certain things but you’ve got to watch what you say and, especially, who you condemn. Everyone’s a customer and everyone’s a lead and every time you take the bait to insult somebody, you may well be shooting your success in the foot. If you can hold onto it and scream it into a pillow, it might be an idea − that way you won’t be hurting somebody, and yourself, unintentionally. Remember the high school students: they were going to be university students possibly facing their own tuition hikes. If they stay true to what they said, they’d be insulting themselves and their own hope of change. If it hurt them, it would have hurt somebody else. The only thing to wonder is who would hurt the other more…

P.S. If you're interested in seeing Elvis talking at that pre-Madison Square Garden show press interview, here's a link to a Youtube video of him speaking.

P.P.S. Remember to leave a comment below this post or email me at alexghilson@gmail.com to discuss this post.